Store Policies

How do I make an exchange?
When requesting an exchange, we cannot guarantee that the replacement item(s) you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) at hatsunlimited.com. By doing this, you will receive your new item(s) faster and with a greater chance that they will be in stock. All returned merchandise must be unworn, unwashed and in new condition with tags attached.

What is the Return Policy?
If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 15 days of the purchase. You must contact our customer service department and obtain a return authorization number to be included with the returned merchandise. All returned merchandise must be unworn, unwashed and in new condition with tags attached.

Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.

Where can I return an item?
You can return a purchase from hatsunlimited.com to any of our retail stores or return it by mail to our Customer Service Department.

How do I exchange an item?

In Store
• Simply take your merchandise and return authorization number to any store near you to process the exchange.

By Mail
Mail your merchandise back to our Customer Service Department by following the steps below:
• Pack the item securely in the original package, if possible.
• All merchandise must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork and tags attached to insure full credit.
• Please do not return any merchandise in envelopes. Packaging in this manner may damage the merchandise during the shipping process. If the merchandise is damaged, a refund or exchange may not be issued.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Ship the package to:

Hat's Unlimited
Customer Service
1567 Spinnaker Drive, Suite # 101
Ventura, CA 93001

Keep the Return Tracking Number from the package you are returning to insure that the package is returned to us.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned merchandise. You will be refunded the original shipping cost, up to $4.99, if the return is a result of a manufacturer defect or a shipping error on our part.