- International Shipping Policy
- Return Policy
- Damaged or Incorrect Items
- Additional Shipping Information
- Hats Unlimited Return/Exchange Form
COVID-19 (Coronavirus) Company availability
The Governor of California has required all non-essential businesses shut down until further notice. We will continue to ship items out to our customers on a daily basis and will do our absolute best to make sure we get the item's to you in a timely fashion. We ask that you keep in mind while purchasing that there may be possible delays. Our phone support will not be available in the interim. If you have any issues with your order or any questions please reach out through email to firstname.lastname@example.org and we will get back to you as quickly as possible!
All of our stores are currently closed and will re-open as soon as it is deemed safe! All of our stores inventories can be found and ordered on our website!
Returns and exchanges typically are processed the day they are received; During this time that processing time may be delayed. We will continue to process exchanges, however expect delays.
What is a Dropship Item?
Many of our items on the website are "Dropship Items" and we understand this can be confusing to the customer. A Dropship item is something we do not keep a physical inventory of in any of our warehouses or stores; These items are handled, picked and shipped directly from the manufacturer. This does not allow us to process and ship the order based on our time standards and are, instead, up to the mercy of the Dropship company. With over 4,000 unique styles all of which feature different sizes and colors it would be close to impossible for Hats Unlimited to keep physical stock to allow for the most comprehensive catalog on the internet.
Dropship items are annotated with a "DS" in the SKU of the item to indicate to both us and the customer that the item is handled by the manufacturer. The availability of the item also indicates the typical turn around time based off the manufacturer, most manufacturers ship the item the same day it is ordered, however there are some that can take up two weeks to get the item to the customer. Please keep this in mind when placing your order and selecting your shipping options. If you need a dropship item expedited, a call will need to be placed to our customer service line at 888-997-4287 and we will do our best to accommodate your needs.
Brands that Hats Unlimited uses to Dropship
Coupon codes including free shipping may not be combined with any other offer. Only one coupon code can be used at checkout. We apologize but free shipping cannot be used on international orders.
Domestic Shipping Policy
HatsUnlimited.com currently ships exclusively through USPS. We offer two different shipping options, USPS Ground 5-7 day shipping and USPS Priority 2-4 day shipping. If you need to have a package out overnight please contact customer service at 888-997-4287 and we may be able to accommodate your needs. Turn-around time can take anywhere from 24-48 hours before the item is shipped, although often items are shipped out sooner; Items ordered prior to 9 A.M. (PST) typically leave our warehouse that day.
The Following are our two shipping options:
USPS Ground 5-7 Day: $6.99
USPS Priority 2-4 Day: $9.99
Our International packages ship USPS mail and are bound to the price points below. Please understand that this does not include your country's customs costs and you should calculate these before completing your order. Should you decide not to pay customs costs and instead request a refund, you must wait for customs to send the package back to us before we can complete the refund. Any international refunds will not include any shipping costs.
(*Disclaimer* First Class packages will not be tracked by the USPS tracking number once the item is received by the local postal service. To find out where your package is once it has arrived in your country, contact your local postal service.)
USPS First Class International: $22.99 (Packages are not insured)
USPS Priority Mail: $49.99
Hats Unlimited is committed to your satisfaction and understands how hard it is to find just the right hat. If you are unsatisfied with your purchase in any way, please feel free to return/exchange your item within 30 days of delivery.
***IN-STORE PURCHASE DISCLAIMER*****
For Items purchased in our physical retail locations, our return policy is exchange or store credit ONLY. The reason for the difference in policy is due to the fact that our in-store customers have the physical product in their hands to see, touch, and get the right size before purchase whereas our online patrons do not.
To return or exchange your item, please follow the steps below.
-Your item needs to be unworn, unwashed, and with the original tags attached to be elligible for a return/exchange. If you send your item back to us without meeting these criteria, you will not receive a refund and will have to pay shipping again if you want the item back. Please note that if you have received free shipping through any coupon codes or other means, this amount will be deducted from your refund only in the case of a return.
-Simply fill out the form that was sent in your original packaging, or download the RETURN/EXCHANGE FORM HERE.
-Unless we have made an error in shipping your item to you, (shipped the wrong item, or shipped a damaged/defective item), you will be responsible for shipping the items back to us. We recommend you insure the package as we cannot accept any items damaged in shipping. Original shipping costs are non-refundable.
-If you are requesting an exchange, as stated above you will be responsible for shipping the original item back to us. We however will ship your new item free of charge (within the contiguous USA). Any additional exchanges after the first will be at the customers expense. International customers are responsible for all shipping charges.
-We do our best to process your refunds & exchanges as quickly as possible. Typically this process will take no longer than 3 weeks from the date of your return shipment but often it will be much quicker.
If you have received a damaged or incorrect item, please call 1-888-997-4287(HATS) or email email@example.com immediately and we will correct the situation.
Mail your merchandise back to our Customer Service Department by following the steps below:
• Pack the item securely in the original package, if possible.
• All merchandise must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork and tags attached to ensure full credit.
• Please do not return any merchandise in envelopes. Packaging in this manner may damage the merchandise during the shipping process. If the merchandise is damaged, a refund or exchange may not be issued.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
•Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.
For your protection, we recommend that you use UPS, Fedex or USPS Insured Parcel Post for your return. Ship the package to:
ATTN: Returns Department
1363 Donlon St. #16
Ventura, CA 93003
For any additional questions, please do not hesitate to call us Toll Free at 1-888-997-4287(HATS) or email firstname.lastname@example.org